Cancellation & Rescheduling Policy
Wedding and event dates are reserved specifically for confirmed clients. Once a booking is confirmed, the date and time are blocked and Anjali Makeover may decline other enquiries for the same slot.
This Policy forms part of our Terms & Conditions and applies to bridal, event, destination and related confirmed services.
1. Booking Confirmation
A booking is confirmed only after the required booking advance has been received and confirmation has been issued by Anjali Makeover.
An enquiry, quotation, WhatsApp discussion or availability check does not by itself reserve a date. The booking advance is adjusted against the total confirmed service amount.
2. Cancellation by the Client
If the client cancels a confirmed booking, the booking advance is normally non-refundable because the date and time were reserved specifically for that client and other enquiries may have been declined.
Any amount paid above the booking advance will be refunded after deducting, where applicable, the value of services already provided and actual non-refundable third-party expenses incurred specifically for the booking.
Nothing in this Policy restricts rights available to consumers under applicable Indian law.
3. Rescheduling
One request to move a confirmed booking to another date may be considered if:
- the request is made as early as possible;
- the new date and time are available; and
- the revised location and service requirements can reasonably be accommodated.
Rescheduling is not guaranteed. If the new date is unavailable and no suitable alternative is agreed, the booking will be treated as a client cancellation.
The booking advance may be transferred to the new date only after the rescheduled booking is confirmed in writing. Changes in services, location, travel requirements or applicable pricing will be reflected in the revised booking.
4. Last-Minute Changes
A cancellation or rescheduling request made within 7 days of the confirmed event date will normally not be eligible for transfer of the booking advance, unless Section 8 applies.
Where a client-side cancellation or change causes genuine non-refundable third-party costs already incurred for the booking, such as travel or accommodation, those actual costs may also remain payable.
Any additional amount claimed under this section will relate to an identifiable booking-related cost or commitment.
5. Partial Cancellation or Reduction of Services
If a package includes multiple services, people or events and the client later reduces the booking, the original advance will not automatically be reduced or refunded.
Package pricing may be recalculated where the original price was based on a combination of services, events or persons. Any revised amount will be communicated before remaining services are provided.
6. Travel & Destination Bookings
For outstation or destination bookings, travel, accommodation, tolls, parking or transportation may be arranged in advance.
If the client cancels or changes the booking after non-refundable arrangements have been made, the actual non-refundable third-party expenses specifically incurred for that booking may remain payable.
Where reasonably possible, we will try to modify or transfer travel arrangements to a rescheduled date, subject to provider rules and availability.
7. Cancellation by Anjali Makeover
If Anjali Makeover is unable to provide a confirmed service due to circumstances within our reasonable control, we will inform the client promptly and may first offer a suitable alternative artist or mutually acceptable arrangement.
If no acceptable alternative is arranged, all amounts paid to Anjali Makeover for the unavailable service will be refunded. Where a refund is due, we will normally initiate it within 7 business days after cancellation is confirmed.
8. Force Majeure
Where an event outside the reasonable control of either party prevents or materially affects the booking—including severe weather, natural disaster, government restriction, serious accident, medical emergency or major transport disruption—we will first try to reschedule or agree on a practical alternative.
If that is not reasonably possible, unused service amounts may be refunded or transferred, as appropriate, after considering actual non-refundable third-party expenses incurred specifically for the booking and applicable law.
9. How to Cancel or Reschedule
Requests should be made in writing by WhatsApp or email so there is a clear record. A request is treated as received when it reaches one of our official contact channels.
Anjali Makeover
Dehradun, Uttarakhand, India
Phone / WhatsApp: +91 9258353131
Email: contactus@anjalimakeover.com